Refund policy

At Simone, many of our garments are handcrafted, customized, and produced on a made-to-order basis. As production often begins shortly after an order is placed, we are unable to offer refunds, cancellations, or exchanges once an order has been confirmed.

No Refunds

All sales are final. We do not offer refunds for any reason including but not restricted to:

  • Change of mind after placing an order.

  • Incorrect size selection by the customer.

  • Delays caused by courier, customs, weather, or other factors beyond our control.

  • Minor variations in colour, embroidery, texture, or finish that are inherent to handcrafted products.

No Cancellations

Orders cannot be cancelled once they have been placed and confirmed. Customers are encouraged to carefully review all order details before completing their purchase.

Damaged or Incorrect Items

In the unlikely event that you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery with:

  • Your order number.

  • Clear photographs of the issue.

  • A brief description of the problem.

Claims submitted after this period may not be eligible for review. Approved claims will be resolved at our discretion through repair, replacement, or another suitable solution.

Handcrafted Product Disclaimer

As each garment is handcrafted, slight variations in colour, embroidery placement, fabric texture, and finishing are normal and should not be considered defects. These characteristics are part of the uniqueness and charm of handmade products.

By placing an order with Simone, you acknowledge and agree to this Refund & Cancellation Policy.